Comments on: Happy Employees are Key to a Positive Customer Experience http://nikkilittle.com/index.php/2009/08/happy-employees-are-key-to-a-positive-customer-experience/ The personal blog of Nikki Little - Public Relations Professional. Tue, 31 Jan 2012 03:01:00 +0000 hourly 1 http://wordpress.org/?v=3.3 By: Brandon http://nikkilittle.com/index.php/2009/08/happy-employees-are-key-to-a-positive-customer-experience/comment-page-1/#comment-118 Brandon Wed, 19 Aug 2009 04:29:28 +0000 http://nikkistephan.com/index.php/2009/08/happy-employees-are-key-to-a-positive-customer-experience/#comment-118 I couldn't agree more! [yes I know this is more than a '.' :-) ] I couldn't agree more! [yes I know this is more than a '.' :-) ]

]]> By: metrogal84 http://nikkilittle.com/index.php/2009/08/happy-employees-are-key-to-a-positive-customer-experience/comment-page-1/#comment-117 metrogal84 Wed, 19 Aug 2009 01:15:55 +0000 http://nikkistephan.com/index.php/2009/08/happy-employees-are-key-to-a-positive-customer-experience/#comment-117 I've totally noticed the nice people at the Ren Cen Potbelly as well. Service with a smile is the BEST! Love it when I hear "have a nice day" and you can tell the person whole-heartedly means it! I've totally noticed the nice people at the Ren Cen Potbelly as well. Service with a smile is the BEST! Love it when I hear "have a nice day" and you can tell the person whole-heartedly means it!

]]> By: LJ http://nikkilittle.com/index.php/2009/08/happy-employees-are-key-to-a-positive-customer-experience/comment-page-1/#comment-116 LJ Tue, 18 Aug 2009 23:45:22 +0000 http://nikkistephan.com/index.php/2009/08/happy-employees-are-key-to-a-positive-customer-experience/#comment-116 I wholeheartedly agree! I will return again and again to businesses that have great people on their front line. For me that includes a lot of local Ann Arbor places and Victoria's Secret - after a shoe description mix-up they were incredibly apologetic and sent a gift certificate to cover their mistake. And I will think twice about returning to places if I've had horrible service, even if I love the product (Sephora). I wholeheartedly agree! I will return again and again to businesses that have great people on their front line. For me that includes a lot of local Ann Arbor places and Victoria's Secret – after a shoe description mix-up they were incredibly apologetic and sent a gift certificate to cover their mistake. And I will think twice about returning to places if I've had horrible service, even if I love the product (Sephora).

]]> By: EstrellaBella10 http://nikkilittle.com/index.php/2009/08/happy-employees-are-key-to-a-positive-customer-experience/comment-page-1/#comment-115 EstrellaBella10 Mon, 17 Aug 2009 13:04:54 +0000 http://nikkistephan.com/index.php/2009/08/happy-employees-are-key-to-a-positive-customer-experience/#comment-115 Thanks for the comment, Lindsay! And thanks for sharing your related post. What a terrible customer service experience! Thanks for the comment, Lindsay! And thanks for sharing your related post. What a terrible customer service experience!

]]> By: Lindsay M. Allen http://nikkilittle.com/index.php/2009/08/happy-employees-are-key-to-a-positive-customer-experience/comment-page-1/#comment-114 Lindsay M. Allen Mon, 17 Aug 2009 12:06:30 +0000 http://nikkistephan.com/index.php/2009/08/happy-employees-are-key-to-a-positive-customer-experience/#comment-114 Amen, Nikki! This is exactly why I'm so loyal to my local Starbucks location. The baristas know me by drink (and, in many cases, by name), and they take extremely good care of me. Feeling like you're a valued customer and getting great service (I mean, I've never gone anywhere else and had my drink started before I even get up to the register to order!) are hugely important to consumers, even if we don't always admit it.<br /><br />Of course, there's also the flipside, which I blogged about earlier this summer: http://bit.ly/b1ro6 Amen, Nikki! This is exactly why I'm so loyal to my local Starbucks location. The baristas know me by drink (and, in many cases, by name), and they take extremely good care of me. Feeling like you're a valued customer and getting great service (I mean, I've never gone anywhere else and had my drink started before I even get up to the register to order!) are hugely important to consumers, even if we don't always admit it.

Of course, there's also the flipside, which I blogged about earlier this summer: http://bit.ly/b1ro6

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